Investor Charter

A. Vision & Mission

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in right products based on their needs, manage and monitor them to meet their goals, and enjoy financial wellness.

B. Business Transacted

• Publish research reports
• Provide independent, unbiased views on securities
• Offer recommendations with financial interest disclosure
• Provide research based on publicly available information
• Conduct annual audit
• Ensure advertisements comply with SEBI Advertisement Code
• Maintain records of all client interactions

C. Services Provided

• Onboarding: sharing terms & conditions, completing KYC
• Disclosures: business activity, disciplinary history, terms, associates, risks, conflicts, AI usage
• Distribution of reports without discrimination
• Confidentiality until public release
• Data privacy protection
• Service timeline disclosure

D. Grievance Redressal

• Level 1: Contact Research Analyst (resolution within 21 days)
• Level 2: SCORES 2.0 (scores.sebi.gov.in) — review by RAASB then SEBI
• Level 3: SMARTODR platform
• Physical: SEBI Bhavan, Plot C4-A, G Block, BKC, Bandra East, Mumbai 400 051

E. Rights of Investors

Privacy, transparency, fair treatment, adequate information, continuing disclosure, fair advertisement, service awareness, grievance redressal, right to exit, guidance on complex products.

F. Investor Responsibilities

Deal only with SEBI-registered RAs, verify registration at sebi.gov.in, read disclosures before investing, use SCORES if needed.